Last updated: August 2026
This policy explains how Wild Wellness with Sarah (ABN 90 166 556 079) handles your personal information. It is maintained by Sarah as the owner of this business and applies to this website, our online apothecary and our naturopathic consultations. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Wild Wellness with Sarah is a naturopathic practice and small-batch botanical apothecary based in Beaconsfield, Victoria, with telehealth consultations available Australia-wide. Sarah holds a Bachelor of Health Science (Naturopathic Medicine), is a member of the Naturopaths & Herbalists Association of Australia (NHAA) and holds current professional indemnity and public liability insurance.
Information we collect
- Contact details — your name, email address, phone number and postal or delivery address.
- Health information — the health history, symptoms, medications, supplements, lifestyle details and any test results you choose to share with Sarah as part of a consultation. This is collected through our practice management system, not through this website.
- Order information — the products you buy, your delivery details and your order history.
- Enquiry information — anything you write in a contact, client portal, retreat or Women's Circle enquiry form.
- Website usage information — basic technical data such as your browser type and pages visited, used only to keep the site working well.
How we use your information
- To provide naturopathic consultations, treatment plans and follow-up care.
- To process, pack and ship your apothecary orders.
- To answer your enquiries and reply to your messages.
- To send you our newsletter, if you have chosen to subscribe — you can unsubscribe at any time using the link in any email.
- To meet our professional, insurance, tax and legal record-keeping obligations.
We never sell your personal information, and we do not share your health information with anyone without your consent, unless we are required to by law.
Payments
Apothecary orders are processed through Shopify's secure checkout. Card details are entered directly into Shopify's payment system and are never stored on this website or seen by us. Consultation payments and bookings are handled through our practice management and booking system.
Services we rely on
To run this business we use a small number of trusted service providers, who only receive the information they need to do their job:
- Shopify — online store, orders and payment processing.
- Cliniko — appointment bookings and clinical records.
- Lovable — website hosting, served over HTTPS.
- Resend — delivery of website enquiry emails to our inboxes.
Some of these providers may store data on secure servers outside Australia. We choose providers that maintain appropriate security and privacy safeguards.
Cookies
This website uses only the cookies and local storage needed for essential functions, such as remembering the items in your shopping basket. Shopify may set its own cookies during checkout. You can clear or block cookies in your browser settings, though parts of the shop may not work as expected.
How we store and protect your information
Your information is held in password-protected, access-controlled systems, and this site is served over an encrypted (HTTPS) connection. Only Sarah has access to client health records. Clinical records are retained for the period required of health practitioners in Australia — generally at least seven years from your last consultation, or until a young person turns 25.
Access, correction and complaints
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep. Please email hello@wildwellnesswithsarah.com.au and we will respond within a reasonable time.
If you are not satisfied with how we have handled your information, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Children
Our children's products are purchased by parents and guardians. We do not knowingly collect information directly from children through this website.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last reviewed.
Contact
Wild Wellness with Sarah — ABN 90 166 556 079
Beaconsfield, Victoria, Australia
General enquiries: hello@wildwellnesswithsarah.com.au
Orders & shipping: support@wildwellnesswithsarah.com.au
Client accounts: admin@wildwellnesswithsarah.com.au
See also our Terms & Disclaimer and Shipping & Returns policy. This policy is written in plain language for our clients and customers; it is not legal advice.